Frequently Asked Questions
Q. How long does it take for orders to be processed?
A. Order processing time (handling time) is 1-2 business days. After shipping you will receive a tracking number.
Q. How long does transit take?
A The transit time is 1-2 business days. This applies to the UK. See our shipping page.
Q. How long is delivery time?
The total delivery time is 2-4 business days. This applies to the UK.
Q. Is shipping free?
A. All orders to the UK are free over £50.00. All orders to the UK under £50.00 are charged at £4.99.
This applies to the UK. See our shipping page.
Q. Does my product come with warranty?
A. All our products come with full manufacturers warranty.
Q. Are my payments secure?
A. Yes your payments are secure and encrypted.
Payment information is processed securely by third-party processors and is not stored on our servers or computers.
We accept the following cards at checkout:
- Visa
- Mastercard
- Maestro
- American Express
- JCB
- Discover
- Elo
- Diners Club
- Union Pay
- Apple Pay
- Google Pay
We also accept payment by Klarna.
Q. How can I track my order?
Q. Is it necessary for me to register an account?
A. You don’t have to create an account to order from us. By creating an account during the purchasing process you will be able to view order information and make future ordering quicker and easier
- keeping track of your order’s delivery status
- manage your delivery and billing addresses
- View previous order information
Q. What happens if an order is out of stock?
Q. Which delivery companies do you use?
- Royal Mail – Smaller items to UK.
- Parcel Force – Larger items to UK.
Q. How long will it take to receive my order?
Q. Do you offer any discounts?
Q. Do you ship Internationally?
A. No we currently only ship within the UK.
Some items are restricted by Airmail shipping rules as below:
- Liquids
- Aerosol
- Products with batteries
- Bulky and Heavy products
Contact Information
If you have further questions or require assistance please reach out:
- Email: sales@provelokit.com
- Phone: +44 (0)2825891826
- Address: Pro Velo Kit Ltd, 6 Eskylane Road, Antrim, Northern Ireland, BT41 2LL, United Kingdom.