FAQ – provelokit.com

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Frequently Asked Questions

Q. How long does it take for orders to be sent?

A. Orders usually are sent within 1-2 working days. After shipping you will receive a tracking number.

Q. How long does shipping take?

A The shipping time is usually 1-2 working days. This applies to the UK. See our shipping page.

Q. Is shipping free?

A. All orders to the UK are free over £50.00. All orders to the UK under £50.00 are charged at £4.99.

This applies to the UK. See our shipping page.

Q. Does my product come with warranty?

A. All our products come with full manufacturers warranty.

Q. Are my payments secure?

A. Yes your payments are secure and encrypted.

Payment information is processed securely by third-party processors and is not stored on our servers or computers.

We accept the following cards at checkout:

Visa
Mastercard
Maestro
American Express
JCB
Discover
Elo
Diners Club
Union Pay
Apple Pay
Google Pay

We also accept payment by Klarna.

Q. How can I track my order?

A. You can track your order through our order tracking page.

Q. Is it necessary for me to register an account?

A. You don’t have to create an account to order from us. By creating an account during the purchasing process you will be able to view order information and make future ordering quicker and easier

keeping track of your order’s delivery status
manage your delivery and billing addresses
View previous order information

Q. What happens if an order is out of stock?

A. If an item is out of stock we will contact you to notify the item is out of stock Where you will have the option for a full refund or to keep the item on back order until we receive from our suppliers and then ship out to you.

Q. Which delivery companies do you use?

A. We use multiple shipping providers and listed below. Our Free UK shipping would be with Royal Mail or Parcel Force Tracked services.

Royal Mail – UK Tracked and International Airmail (Airmail is passed to your contries local delivery company)
Parcel Force – Larger items to UK
Parcel Force – Larger items to Ireland
Parcel Force – Larger items internationally

Q. How long will it take to receive my order?

A. We ship orders Monday to Friday and aim to despatch the same working day up to a 2pm cut off. Our standard UK delivery service is Royal Mail Tracked so most orders arrive within 1-2 working days.

Q. Do you offer any discounts?

A. From time to time we will have promotions and offers running across our range or specific products. You can keep updated on these promotions through our website or our social media page on Facebook.

Q. Do you ship Internationally?

A. Yes we can ship most items internationally. We ship to the following countries:

UK
Ireland
USA

Some items are restricted by Airmail shipping rules as below:

Liquids
Aerosol
Products with batteries
Bulky and Heavy products

Contact Information

If you have further questions or require assistance please reach out:

Email: sales@provelokit.com
Phone: +44 (0)2825891826
Address: Pro Velo Kit Ltd, 6 Eskylane Road, Antrim, Northern Ireland, BT41 2LL, United Kingdom.