Frequently Asked Questions
Q. How long does it take for orders to be sent?
A. Orders usually are sent within 1-2 working days. After shipping you will receive a tracking number.
Q. How long does shipping take?
A The shipping time is usually 1-2 working days. This applies to the UK. See our shipping page.
Q. Is shipping free?
A. All orders to the UK are free over £50.00. All orders to the UK under £50.00 are charged at £4.99.
Q. Does my product come with warranty?
A. All our products come with full manufacturers warranty.
Q. Are my payments secure?
A. Yes your payments are secure and encrypted. Our payment provider is Stripe and we accept the following payments:
- Visa
- Mastercard
- Maestro
- American Express
- JCB
- Discover
- Elo
- Diners Club
- Union Pay
- Apple Pay
- Google Pay
- Klarna
Q. How can I track my order?
Q. Is it necessary for me to register an account?
A. You don’t have to create an account to order from us. By creating an account during the purchasing process you will be able to view order information and make future ordering quicker and easier
- keeping track of your order’s delivery status
- manage your delivery and billing addresses
- View previous order information
Q. What happens if an order is out of stock?
Q. Which delivery companies do you use?
- Royal Mail – UK Tracked and International Airmail (Airmail is passed to your contries local delivery company)
- Parcel Force – Larger items to UK
- Parcel Force – Larger items to Ireland
- Parcel Force – Larger items internationally
Q. How long will it take to receive my order?
Q. Do you offer any discounts?
Q. Do you ship Internationally?
A. Yes we can ship most items internationally. We ship to the following countries:
- UK
- Ireland
- USA
Some items are restricted by Airmail shipping rules as below:
- Liquids
- Aerosol
- Products with batteries
- Bulky and Heavy products
